Frequently Asked Questions for July 1, 2012


Healthways is the new vendor for Take Charge! Live Well!


What services does Healthways provide?
Healthways provides Well-Being Assessments (formerly known as the health risk assessment), health coaching, online tools and trackers, biometric screenings, physician form, and nurse line services.
How can I contact Healthways?
The Healthways' toll-free number is 1.866.556.2288.
What are the Healthways hours of operation?
Healthways hours of operation are Monday through Friday 8:30 a.m. to 10:30 p.m. and Saturday 9 a.m. to 7:30 p.m.  The Nurse Advice Line is available 24 hours a day, 7 days a week.
What is the Healthways website?
Click the button below to go to the Healthways website.
Who is eligible to participate in the Take Charge!
Live Well!
State employees and spouses enrolled in a State of Ohio health plan are eligible to participate in the program for incentives. Dependents other than spouses are eligible to participate in the asthma and diabetes coaching programs with no incentives by contacting Healthways. 



I am currently working with a health coach. What should I expect with Healthways?
Even though the program is transitioning to Healthways, you will still have the opportunity to work with a health coach. You may already have been contacted by a Healthways coach.  In addition, you can contact Healthways at 1.866.556.2288 and request to work with a health coach.

What is health coaching?

Working with a health coach provides personalized support to help lower your risks, manage your conditions, and change behaviors. A health coach can help you set and keep you on track to achieve your health goals. Each coaching program will be created and personalized on your unique needs and goals.
Is everyone eligible for health coaching?
Employees and spouses may be eligible for health coaching based on the results of your biometric screenings and your Well-Being Assessment.



How is the Diabetes Management Program changing?
Members will now be eligible for free diabetic supplies and medications without being engaged with a health coach if they meet certain clinical guidelines. Certain values for each test are not required, only that the member has had the test. The required guideline is:
  •   Had Hemoglobin A1c test in last 12 months
If the criteria is met, members will be eligible for free diabetic supplies and medications without having to engage with a health coach. For members that have not met the clinical guidelines, they will not qualify for the free diabetic supplies and medications.
What is a Well-Being Assessment (WBA)?
The WBA (formerly known as a Health Risk Assessment or HRA) is a confidential questionnaire that assesses your physical, emotional and social health and how your lifestyle habits affect your overall well-being.
Once you complete the WBA, you receive an online Well-Being Plan. The plan consists of:
  • A personalized summary of your overall well-being that offers actionable steps you can take to improve well-being.
  • Personalized recommendations and focus areas to keep you motivated and on track.
  • Fitness, nutrition and stress management plans that promote healthy behaviors to help you reach your healthy best

Click the button below to take the Well-Being Assessment.  For detailed instructions on completing your Well-Being Assessment, click on the Well-Being Assessment Guide to your right.

Click the button below for an overview of the Well-Being Connect Overview video.





What if I don’t have computer access?
If you do not have access to a computer, you can access the Healthways website via mobile phone or you can contact a Health Coach at the Healthways toll-free number at 1.866.556.2288 to request a paper Well-Being Assessment. 


What is a biometric screening?
A biometric screening is a private screening with a health professional to get a current view of your health. It is a quick blood test that checks your total cholesterol, LDL level, HDL level, triglycerides, blood glucose level, blood pressure and body mass index (BMI). 
You can complete the screening either onsite (check for dates and sites) or have your physician complete the Biometric Physician Form available on the Take Charge! Live Well! home page at
How long do biometric screening appointments take?
Each biometric screening appointment takes approximately 15 minutes, although it is recommend that you arrive at least 10 minutes before your scheduled appointment to complete your paperwork.
If there is not a biometric screening event scheduled at my agency, how can I earn my incentive?
During your annual physical you can have your physician complete the Biometric Physician Form.
Click the button below to access the Biometric Physician Form.



What will happen to my information?
Healthways protects the confidentiality of your information in compliance with the Health Insurance Portability and Accountability Act (HIPAA) of 1996, which prohibits anyone from receiving your personal health information without your permission. Healthways may provide the State of Ohio with collective data about its population as a whole, but not any individual health information. Healthways does not sell your information and is not a telemarketing service.
Where can I find the available incentives for the new plan year?
A detailed outline of the incentive opportunities for fiscal year 2013 is available by clicking here.
Why should I participate?

Your well-being is important. With the right information, you can be better prepared to address any health risks that could possibly affect the quality of your life. Because some risk factors may have no symptoms, you could be at risk without even knowing it. And, with the right tools and personalized support, you can get help to take the little steps that keep you moving along the path to a better you.

Am I able to participate if I am already healthy?

There is always something to work on! Members that already consider themselves healthy can complete the Well-Being Assessment, complete a Well-Being Plan, complete online activities, and complete a biometric screening. There is something for everyone in this program.

What new benefits does Healthways offer?

With Healthways, you are able to:

  • Track incentive activity completion and delivery of incentive online 

  • Track day-to-day exercise, nutrition and goals online

  • Register for challenges online

  • Access recipes and menus online

  • Chat live with a health coach online

  • See what wellness events are coming to your region of Ohio online

  • Make online appointments for screenings and events

  • Utilize the Healthways mobile app

Have additional questions? Contact the Healthways’ customer service line at 866.556.2288 or click here to go to the Healthways website, go to the bottom of the home page and click on Email Us.









Healthways Launch Materials

Overall Brochure

Welcome Letter


Privacy Statement

Well-Being Assessment Guide