Questions?

Virgin Pulse is the administrator for Take Charge | Live Well as of July 1, 2020.
What services does Virgin Pulse provide?
Sharecare provides a well-being assessment – known as the Well-Being 5 survey – as well as health coaching, online tools and trackers, biometric screenings, physician form, and nurse line services.
How can I contact Virgin Pulse?
The Virgin Pulse toll-free number is 1-833-977-2074 or via email at tclw.support@virginpulse.com.
What are the Virgin Pulse hours of operation?
The Nurse Advice Line is available 24 hours a day, 7 days a week.
Virgin Pulse's hours of operation are Monday through Friday 8 a.m. to midnight ET and Saturday 8 a.m. to 9 p.m. ET. 
What is the Hub -- the member portal (managed by Virgin Pulse)?
Click the following link to go to The Hub -- the member portal (managed by Virgin Pulse): join.VirginPulse.com/StateofOhio
ELIGIBILITY
Who is eligible to participate in the Take Charge | Live Well program?
State employees and spouses enrolled in a State of Ohio health plan are eligible to participate in the program for incentives. Dependents other than spouses are eligible to participate in the asthma and diabetes coaching programs with no incentives by contacting Virgin Pulse.

HEALTH COACHING

What should I expect with with working with health coach?
 
You will have the opportunity to work with a health coach. You may already have been contacted by a Virgin Pulse coach. In addition, you can contact Virgin Pulse at
1-833-977-2074 and request to work with a health coach.

What is health coaching?

Working with a health coach provides personalized support to help lower your risks, manage your conditions, and change behaviors. A health coach can help you set and keep you on track to achieve your health goals. Each coaching program will be created and personalized on your unique needs and goals.
Is everyone eligible for health coaching?
Employees and spouses are be eligible for health coaching. Based on the results of your biometric screening or physician form and your health risk assessment, a health coach may reach out to you to offer support to take the next steps to improve your health.

DIABETES MANAGEMENT PROGRAM

How is the Diabetes Management Program changing?
 
Members are eligible for free diabetic supplies and medications without being engaged with a health coach if they meet certain clinical guidelines. Certain values for each test are not required, only that the member has had the test. The required guideline is:
  •   Had Hemoglobin A1c test in last 12 months
If the criteria is met, members will be eligible for free diabetic supplies and medications without having to engage with a health coach. For members that have not met the clinical guidelines, they will not qualify for the free diabetic supplies and medications.
For details about the Diabetes Management Program, visit the state's Medical page. 
BIOMETRIC SCREENING
What is a biometric screening?
 
A biometric screening is a private screening with a health professional to get a current view of your health. It is a quick blood test that checks your total cholesterol, LDL level, HDL level, triglycerides, blood glucose level, blood pressure and body mass index (BMI). 
You can complete the screening either onsite (check das.ohio.gov/wellness for dates and sites) or have your physician complete the Physician Form available on the Take Charge | Live Well home page at ohio.gov/tclw.
How long do biometric screening appointments take?
Each biometric screening appointment takes approximately 15 minutes, although it is recommend that you arrive at least 10 minutes before your scheduled appointment to complete your paperwork.
If there is not a biometric screening event scheduled at my agency, how can I earn my reward?
During your annual physical you can have your physician complete the Physician Form.
To access the Physician Form, click here.

CONFIDENTIALITY

What will happen to my information?
 
Virgin Pulse protects the confidentiality of your information in compliance with the Health Insurance Portability and Accountability Act (HIPAA) of 1996, which prohibits anyone from receiving your personal health information without your permission. Virgin Pulse may provide the State of Ohio with collective data about its population as a whole, but not any individual health information. Virgin Pulse does not sell your information and is not a telemarketing service.
REWARDS
Where can I find the available rewards for the new plan year?
A detailed outline of the rewards opportunities is available by clicking here.
ADDITIONAL INFOMATION
Why should I participate?

Your well-being is important. With the right information, you can be better prepared to address any health risks that could possibly affect the quality of your life. Because some risk factors may have no symptoms, you could be at risk without even knowing it. And, with the right tools and personalized support, you can get help to take the little steps that keep you moving along the path to a better you.   

Am I able to participate if I am already healthy?

There is always something to work on! Members that already consider themselves healthy can complete the health risk assessment, complete online activities, and complete a biometric screening. There is something for everyone in this program.

What new benefits does Virgin Pulse​ offer?

With Virgin Pulse you are able to:

  • Track incentive activity completion and delivery of incentive online 

  • Track day-to-day exercise, nutrition and goals online

  • Register for challenges online

  • Access recipes and menus online

  • Chat live with a health coach online

  • See what wellness events are coming to your region of Ohio online

  • Make online appointments for screenings and events

Have additional questions? Contact the Virgin Pulse customer service line at 1-866-556-2288 or go to the Hub, the member portal managed by Virgin Pulse at join.VirginPulse.com/StateofOhio.